DELIVERY & RETURNS
We offer worldwide shipping and all prices quoted on the website are in € EUR and include VAT.
Shipping within Greece delivery and charges
We offer a flat rate of 6€ for Greece and the delivery time frames estimated delivery via courier are:
Attica: 1-2 working days
Rest of Greece: Rest of Greece: 1-3 working days
Remote Areas: 1-4 working days
We are pleased to offer international shipping. For all international orders at the moment we offer Standard Saver shipping via Hellenic Post Office. When placing your delivery address please ensure all information concerning shipping is correct. We are not able to redirect the package as soon as the courier has processed an order and the order is dispatched. Please note that but we will provide Express Saver shipping via courier soon! You can see our shipping rates and estimated delivery per country below:
For jewelry and lightweight items, all international orders up to 0.5 kg of package delivery charges are 10€. For every additional kg, additional charges will apply and are calculated at checkout.
For all other items, all international orders the delivery charges are as follows:
Albania, N.Macedonia (FYROM), Cyprus, Romania, Turkey
17€ up to 1 kg of package. For every additional kg, additional charges will apply and are calculated at checkout.
Delivery within 4-7 working days
Austria, Belgium, France (including Corsica and Monaco) Germany, Denmark, Sweden, Switzerland, Estonia, United Kingdom, Ireland, Island, Spain (including Canary Islands), Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Norway, Holland, Hungary, Poland, Portugal (including Azores), Slovenia, Slovakia, Czech Republic, Finland
23€ up to 1 kg of package. For every additional kg, additional charges will apply and are calculated at checkout.
Delivery within 4-8 working days
REST OF THE WORD
28€up to 1 kg of package. For every additional kg, additional charges will apply and are calculated at checkout.
Delivery within 4-15 working days
All the above delivery windows are estimates only and refer to once the delivery service has collected the item from us. Please note that due to the evolving situation surrounding Covid-19, we may not be able to ship in some countries or delays in delivery may occur. We ask for your patience and inform you that we do our best to send your order as soon as possible. Also, delivery time may also exceed the estimate stated due to rural or remote international destinations, or due to delays in customs clearance procedures.
The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and /or credit cards may charge additional conversion fees at their discretion. Also, please note that in some countries additional charges may arise from customs clearance for which our company shall bear no liability. Please check with your local customs to be informed about what it applies before you place your order.
All of our products are handmade in short runs, so if some items are indicated out of stock may not be available again or need up to 2-3 weeks to be made. Feel free to contact us for availability. The rings in the jewelry collection need up to 3 weeks to be crafted, since they are custom made for each size and finish. Please check at the product details the delivery &returns section before you place your purchase. We dispatch our available products within no more than 5 days, but the delivery time frames are estimates and we cannot guarantee delivery dates. Please note that in certain areas only a limited range of delivery services is available. We will try to process and send your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations weather conditions or other. (Read more in Force Majeure)
When placing your order, please ensure all billing and shipping details are accurately provided. Once an order has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received. Please note that some countries have a legislation that allows delivery services drivers to deliver parcels to neighbors in case the recipient is absent. As we do not have any control for this matter. When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number with an assessed delivery time frame.
We accept payments via the secure and trusted environment of PayPal express. You have the option to use directly your credit card without having an account in PayPal OR through your personal PayPal balance. We also accept payments via bank transfer
You can return/exchange an item within 14 days from the date you receive it, only for the same style, as explained below and within the terms & conditions.
If you wish to exchange a product send us an email within 7 days of receiving your order, requesting a return approval and submitting the product code, which item or different size you would like to order and the original order number so we can confirm availability. You cannot directly replace a product and you must return the product to us receiving your refund and re-purchase a product with a new order. Please note that the costumer bears all the delivery/return charges, unless the goods are faulty.
To be qualified for a return you must send the product(s) unused/unworn/unwashed, with all tags still attached on them and in their original packaging. When you receive your order we strongly advise you to check if the packaging is delivered in good condition and not damaged. We also advise you to carefully check the delivered items before removing any attached tags and before disposing of any original packaging. If garments are sent with no tags, you should inform us by email on the same day.
- Returns received outside the above mentioned time frames will not be accepted.
- Costumers are responsible for return shipping costs, unless the item is damaged or faulty.
- All returns are subject to review and approval by Elisavet Kapogianni.
- Refunds are issued only if the item is damaged or faulty.
Please read more on our Terms & Conditions
For all customer care enquiries please contact us:
firstname.lastname@example.org or by phone at
0030 2108812742 0030 6938138453
Tue-Thu: 17.00-21.00, Mon- Wed- Fri -Sat: 12.00-15.00 EEST (Sun: closed)
TERMS & CONDITIONS
The company under the name Elisavet Kapogianni, located at 14 Ag. Dimitriou street, 105 54, Athens, Greece, welcomes you to the website www.elisavetkapogianni.com through which you can be informed about the products and place remotely your online order.
The present terms and conditions of the website’s operation and use are completely compatible with the existing European and Greek law, while the user / consumer / visitor / member (alternatively or cumulatively, the "Users") who visits the website acknowledges that he/she has received full knowledge thereof, accepts them explicitly and unreservedly and undertakes the obligation to comply with them. Please read carefully through these Terms, prior to using this website.
The Users can navigate freely on the Website, however the possibility to place an order and to purchase products ("Service") is exclusive and restricted to the legally capable Users, under Greek Law (18 years old and over). In the occasion of order placement from a legally incapacitated person from the Greek Law, the Company reserves the right of the execution of this order by the person holding the custody or supervision.
Acceptance of your order will be made by email confirming that we have dispatched the items in your order, which forms a contract between us. The contracts are concluded in English and in accordance to the applications of Greek Law. All products remain property of Elisavet Kapogiannni until full payment is made.
The company maintains a record of all orders. Every customer has access to orders through his personal account and the Order History option.
Elisavet Kapogianni does not undertake responsibility towards customers / users for any damages which may arise from the non-execution of their orders.
The products that are sold through this Website are exclusively intended for purchase by the Users and not for resale. The resale of the purchased products by the customer is prohibited. Each sale of the product is intended for exclusive use by the customer or for exclusive use by the person in whose name the delivery takes place. In the last case, the customer guarantees the acceptance of delivery’s terms by the final user of the product. In case of violation of the above term the Users are required to compensate the Company for any damage it might suffer from their illegal actions.
We aim to provide you with full satisfaction in regards to your experience with our website and services, with as accurate and up- to- date descriptions, images and specifications of each product as we can. However, the customer must acknowledge that the color’s performance may deviate from reality to a level of hues and tones, as they are given by electronic machines whose settings are affected by many parameters and are defined by the capabilities of each machine and the current user.
Therefore, we cannot guarantee that your monitor’s display of any color will precisely reproduce the color of the goods delivered. We may also change the dimensions, specifications and quantities of products displayed on the website without prior notice.
PLACING AN ORDER
When placing an order the customer must necessarily complete the required information accurately and in English, including their full name, telephone number, billing address, shipping address and email in order to enable the desired purchases. We regret that at this point we cannot accept orders for a third party therefore, the billing information have to match the delivery information. The responsibility lies exclusively with the customer in case that the order’s shipping address is declared incorrectly.
Orders are processed within 48 hours and confirmation of receiving your order will be made by email to the email address you have provided. Thereafter, you will be notified when your order has been dispatched by email accordingly. Orders placed on national holidays or weekends, it will be processed on the following working day.
Acceptance of your order will be made by email confirming that we have dispatched the items in your order. If the containing items of your order do not match exactly with the items included in our e mail of order acceptance please send us a new e mail making a notice about the items that are not included in your first order and the same procedure will be followed as above.
We may not be able to accept your order if you fail to meet eligibility to order as described in our Terms & Conditions, or the product you have ordered is out of stock or if there is an error in the product pricing or description. In any case we will notify you by email within 72 hours of receiving your order.
All products shown on this website are subject to availability. Due to the seasonal, handmade and short runs nature of our products, they may not be available at all times. We make a strong effort to update our website frequently to make sure that our product quantities in stock are correct or underline the time frame we need to produce them. However irregularities of availability and shortages may occur. If you place an order for a product, which is no longer available, we shall contact you within 72 hours to inform you of the shortage.
Elisavet Kapogianni has the right to remove or edit any product and any material or content from this website at any time without prior notice and without any liability for any damages occurring from the above actions.
CANCELING AN ORDER
You can cancel you order, contacting us by phone or by email stating your order number, within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by email to the email address you have registered with us.
Please note that once we ship an order we are unable to re-direct packages. It may not always be possible to cancel an order from being dispatched. If your order has already been dispatched you may return the items to us within 14 calendar days from their receipt, provided that the product’s packaging has not been opened and in accordance with our Returns & Exchanges Policy, while assuming the costs.
The delivery windows that we provide you are estimates only and refer to once the courier/post has collected the item from us, providing the item is in stock. Please note that order’s delivery takes place during working days and hours.
We make every effort to send within the above time frames, and no longer than 20 days, following the confirmation email we send you of the order. However we cannot guarantee specific delivery dates. In the event that an order is not delivered to you in the above mentioned days, please contact us by phone or by email, stating your order number.
At this point may only ship orders to addresses, which match the billing address of the costumer as stated by him on the online form and we cannot make deliveries to P.O. boxes.
All orders are sent with an official tracking number. However, some countries’ postal providers do not track international parcels once they have entered their country. We regret the fact that in these cases orders will only be traceable until they leave the country origin.
In addition, the delivery time of the goods might change by circumstances not reasonably foreseeable by us, related to force majeure and without any liability with us. (Read more in force majeure below)
LOST OR DELAYED ITEMS
We ship everything with a tracking number and signature will be required upon delivery of your order. Please make sure to collect packages as they return if uncollected. If the delivery services cannot reach you to arrange the delivery of your order they will return the package to us. We are not responsible for uncollected items and return charges will apply to you. However, we are happy to ship again at your expense.
We will do our best to help you track any delayed or lost item but we are not responsible for any lost package after it has been officially delivered according to the tracking details.
RETURNS & EXCHANGES
We aim to provide you with full satisfaction in regards to your experience with our website services and products. However you can return unwanted products for an exchange within 14 days from the date you receive them. Please note that for some rings and multifunctional jewelry we do not accept returns due to the nature the fact that are made to your specifications. Please read carefully at the product details the delivery &returns section of each product to see what applies for each item.
To be qualified for a return you must send the product(s) unused, unworn, unwashed, without being in any way modified or customized, with all tags still attached on them and in their original packaging (they are considered part of the product) , within the above mentioned time frame.
Item(s) that have been returned without garment tags or original packaging will not be accepted.
Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
When you receive your order we strongly advise you to check if the packaging is delivered in good condition and not damaged. We also advise you to carefully check the delivered items before removing any attached tags and before disposing of any original packaging. If garments are sent with no tags, you should inform us by email on the same day. We cannot accept any returned item without the original tags attached.
If you wish to return a product send us an email within 7 days of receiving your order, requesting a return approval and submitting the product code, which item or different size you would like to order and the original order number so we can confirm availability.
We regret that we cannot process exchanges directly. In case you wish to exchange any product, you need to return such product to the company as further described above and complete a new order, re-purchasing replacement items directly on the site. A full refund of the original order will be authorized by us after receiving the item and having estimated its condition.
For all returns please fill out the returns form and send it to us by email at email@example.com. Within 72hours following receipt of the returns form we will provide you with a returns authorization (RA number) and instructions on how to return the products to us. For all returns, the company responds within 21 calendar days from the receipt of the products. Please note that all return costs will usually not be reimbursed. Postage or other return costs will be charged to the costumer and will be refunded by us only in the case of damaged, faulty or incorrectly supplied goods.
We advise that you use the returns services provided by us in order to return the goods safely. In the case that you wish to use a different shipment service you will have to provide us with a confirmation number and you will be refunded when we receive the products and as described by these terms and conditions. Until items are returned to us you are responsible for their safety. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
PRODUCTS WITH DEFECTS/ WRONGLY DELIVERED ITEMS
In case of defective or wrongly delivered items at the liability of Elisavet Kapogianni, replacement or full refund of payment will be reimbursed by us, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. If an order is delivered damaged please do not accept the delivery, since we cannot be held responsible for damages caused by poor postage handling. If you realize that an order is damaged after opening the parcel, please photograph the damaged items immediately and notify us by phone or by email as soon as possible or within 7 days and return the damaged goods to us within 14 days of receiving delivery, following our instructions
We undertake all refunds or replacements of products as soon as possible and no more than 14 days from the day we confirmed you by e-mail that you are eligible to a refund of money or replacement of the defective product. In case of defective products, the amount paid will be refunded in full within 30 calendar days, including shipping costs.
We regret that currently we cannot refund money should you wish to return a product. We can refund money in case defective or wrongly items are delivered to you and as described by the above terms & conditions
If you would like to discuss the return of any product, or have any further questions about our returns policy please contact us by phone or by email at firstname.lastname@example.org stating your order number.
Please use the following contact details for all product returns:
14 Ag.Dimitriou street, 1st floor, Psiri, 10554 Athens Greece
Τel: +30 2108812742 0030 6938138453
We accept payments via the secure and trusted environment of PayPal.
- You can shop using your credit card without logging in to PayPal.
- You can shop using your PayPal account.
We regret that we cannot accept cheque as payment
All payments conducted through Elisavet Kapogianni eshop are handled and transacted through third party dedicated gateways to guarantee your protection. All card information is handled over secure SSL encryption, which protects your personal information against any leakage or misuse. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. Elisavet Kapogianni won't store nor will keep any records of sensitive financial information like your credit card details or bank account number. Please do not send us any payment information using email or any other method, as we cannot guarantee the security of data which you send us by email or other and we cannot be held accountable to you for any losses caused as a result of unauthorized access to the information you provide us when placing an order.
All prices displayed on our website are that set at the date on which you place your order and include VAT (charged at the current rate in Greece).
Shipping costs are calculated at the shopping cart, completing all the steps of your order and before confirming the purchase. Please note that the final price calculated at the completion of your order does not include any tax or duty that may occur during import at the destination country, for which you are responsible to bear the cost. Elisavet Kapogianni will not be liable over any customs or import or export duties, or any other restrictions and regulations that could be implied at the country of origin.
In the unlikely event that we discover an error in the price of an item you have ordered we will contact you immediately by email. Within 48 hours you can reconfirm your order at the correct price or to cancel it. If you do nothing of the above your order will be cancelled.
All items pass quality controls before shipping and then posted protected in their box. Elisavet Kapogianni undertakes the wrapping of your order without any additional charge, including any special gift wrapping
PERSONAL DATA & SECURITY
The Users can navigate freely on our Website without submitting any personal information, however, we may collect personal information from you when you register on the website, change your details, request a service, order products, email us, or provide us with feedback
If Users want to send marketing material through emails, they have to file a relevant notification with the Data Protection Authority and is effected in agreement with Greek law 2472/97 concerning the protection of personal data.
COPYRIGHT/OWNERSHIP OF RIGHTS
Trade names and trademarks that are displayed on Elisavet Kapogianni website, are property of the company’s assets and /or their business partners showcased in this website. The company or their business partners reserve the right to initiate civil, administrative and criminal legal action against any violator of the related terms.
All the texts, the photos, the drawings, the commercial and financial elements, the programs, the design, patterns, shapes of clothing and other products, the format layout of this website are subject to Elisavet Kapogianni and/or our business partners showcased in this website intellectual property and are protected by the relevant provisions of the Greek Law, the European Law and the applied international conventions on intellectual property.
Based on the above the complete or partial copying, the distribution, the transportation, the processing, the storing, the reproduction, the republication, the modification, commercial exploitation, use or creation of derivative works, the elimination and each related action on the above elements, is expressly prohibited without any prior written consent from the company.
Otherwise, these actions may constitute an infringement upon Elisavet Kapogianni and/or or our business partners’ showcased in this website, intellectual property rights, who reserve the right to claim any positive and consequential damage caused to it in accordance with the provisions of the applicable legislation.
Moreover any illicit or unapproved attempt to breach or bypass security mechanisms of this website, is considered illegal and will be prosecuted by Greek, European and International laws.
Also, it is forbidden to create a link to any part of this website in a way that suggests any form of relationship, authorization or endorsement of Elisavet Kapogianni, without our written permission. Furthermore, should you wish to create a link from any website you must be the owner or a legal operator of it and you can establish a link only to our Homepage. In any case Elisavet Kapogianni can exercise the right to cancel and remove any given linking approval without prior notice.
COOKIES & SETTINGS
Occasions beyond our control, which are not reasonably foreseeable, are considered force majeure and among others include government action or omission, new or amended legislation, conflict, embargo, fire or flood and other natural disasters, sabotage, accident, acts of terrorism or war, breakdown of equipment, strikes (or other civil turmoil), disruption to energy supplies, road traffic problems or lack of delivery from suppliers and government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Elisavet Kapogianni will not be considered to be in breach of contract or of these Terms and Conditions if there is any delay or failure to perform our commitments, while it happens due to any cause of the above force majeure conditions
Elisavet Kapogianni disclaims all warranties, communicated explicitly or implied, as to the precision of the information displayed in any location on her website and is not liable to any person for any loss or damage, direct or indirect, which may arise from the use of any of the information contained on her website, in accordance to the applicable law.
Moreover, Elisavet Kapogianni reserves the right to correct any errors and to alter or update information in her website, at any time without any prior notice
Elisavet Kapogianni, cannot be held accountable for any detriment or compensation that might ensue as a result of the use or delayed delivery of our items, or damage resulting by viruses, unauthorized software, or from improper use of this website.
The maximum liability of Elisavet Kapogianni that might occur is restricted only to the retail price of the ordered items displayed on the website at the date (within the degree legally acceptable under Greek law)
The legitimacy and application of these Terms & Conditions, the use of this website and the sale agreement shall be governed and interpreted in accordance to the Greek Law and limited to the jurisdiction of the Courts of Athens, Greece, unless amicably settled.
The above will not apply to the degree that the laws of the country of residence of the customer provide that another law is appropriate or another jurisdiction is proficient to settle any disputes arising.
Should you have any questions regarding these terms and conditions you are welcome to contact us by:
Phone: 0030 2108812742 0030 6938138453